What is this ?
How does this help you?
The benefits of trusted phone calls
STIR Scoring improves all calling experiences for :
Improve your customer satisfaction
When your users can’t be sure that callers are who they say they are, they stop answering calls, even legitimate ones. Diskyver 2.0 can passively detect potentially fraudulent callers and authenticate users by using technologies to determine if a caller has anomalies in their phone number or device. A risk score is provided to you via our interface to determine the next steps to take. You have the ability to analyze the call using our SIP packet explorer to identify fraud.
Identify your caller’s intentions
STIR/SHAKEN is a suite of protocols and procedures designed to combat caller ID spoofing on telephone networks. Caller ID spoofing is used by attackers to mask their identity or to make the call appear to be coming from a legitimate source.
Caller ID spoofing is used by attackers to mask their identity or to make the call appear to be coming from a legitimate source. This type of spoofing is common for calls originating from Voice over IP (VoIP) systems, which can be located anywhere in the world.
A telephone anomaly detection is a system is a device or software application that monitors a telephone infrastructure for malicious activity or policy violations. Diskyver recommends a TAD solution to secure your contact center and telephony network traffic and your telephony infrastructure. In addition to basic transport network protection levels, TAD tools improve your traffic visibility and enhance the security of your telephony infrastructure.
Identify incoming robocalls in your telephony infrastructure.
Use the same security processes that are already protecting some customers such as hospitals / SDIS…
Help your callers know who is really calling with reliable caller ID data.
Increase customer response rates by reducing the number of legitimate calls that are considered spam.